The Pakistan Railways has announced exciting new career opportunities for female candidates under its Customer Facilitation Program. According to the latest advertisement published in The News Newspaper on 2nd November 2025 (Sunday), applications are invited for 05 Customer Facilitation Manager positions based in Lahore, Punjab.
This recruitment drive aims to enhance passenger services, public dealing, and customer care at major railway stations, ensuring a smooth travel experience for all passengers.
Available Position:
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05 Customer Facilitation Managers (Female)
These roles are specifically designed for confident, professional, and well-educated women who can handle passenger interactions, complaints, and service management at Pakistan Railways stations.
Job Location:
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Lahore, Punjab
The selected candidates will be posted at key Pakistan Railways stations in Lahore Division, where they will directly assist passengers and coordinate with the operations team.
About Pakistan Railways:
Pakistan Railways (PR) is a federal government organization operating under the Ministry of Railways. It serves as the backbone of Pakistan’s transport network, connecting major cities and industrial centers through an extensive railway system.
In recent years, Pakistan Railways has initiated several modernization projects focusing on digitalization, passenger safety, and improved customer service standards. The appointment of Customer Facilitation Managers is part of this initiative to improve the travel experience and ensure efficient communication between passengers and management.
Key Responsibilities:
The Customer Facilitation Managers will be responsible for:
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Managing passenger information desks and providing accurate travel guidance.
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Ensuring prompt resolution of passenger complaints and service-related issues.
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Coordinating between operations, ticketing, and station management teams.
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Supervising ticket counters and waiting area services for smooth operations.
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Monitoring customer satisfaction levels and recommending service improvements.
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Maintaining professional behavior and a welcoming environment for passengers.
Eligibility Criteria:
Gender:
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Only female candidates are eligible to apply.
Educational Qualification:
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Minimum Bachelor’s Degree in Business Administration, Management, Mass Communication, or Hospitality from an HEC-recognized university.
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Preference will be given to candidates with experience in customer service or hospitality management.
Experience:
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At least 1–3 years of relevant experience in public dealing, communication, or customer support roles.
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Fresh graduates with strong interpersonal skills may also be considered.
Age Limit:
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Maximum age limit is 30 years (relaxation as per government rules).
Skills Required:
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Excellent communication and interpersonal skills.
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Strong command over Urdu and English (knowledge of regional languages is a plus).
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Ability to manage stressful situations and deliver quality service.
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Proficiency in MS Office and computer-based systems.
How to Apply for Pakistan Railways Jobs November 2025:
Interested candidates can apply online through the official Pakistan Railways career portal or submit their applications by email/post as per the instructions in the advertisement.
Application Procedure:
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Visit the official Pakistan Railways website: www.pakrail.gov.pk
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Go to the “Careers” section and select the latest job posting.
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Fill out the online application form carefully with complete details.
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Attach scanned copies of your educational documents, CNIC, and recent photograph.
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Submit your application before the closing date mentioned in the advertisement.
Only shortlisted candidates will be contacted for interview. No TA/DA will be admissible.
Why Join Pakistan Railways?
Working with Pakistan Railways provides an opportunity to serve the nation while developing a strong career in public administration and customer service. Employees enjoy:
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Competitive salary packages.
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Job security and government benefits.
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A chance to contribute to national transport reforms.
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Exposure to a professional and dynamic work environment.
This initiative especially empowers women, enabling them to play a significant role in Pakistan’s transport modernization.
Important Details:
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Organization: Pakistan Railways
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Post Title: Customer Facilitation Manager (Female)
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No. of Posts: 05
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Location: Lahore, Punjab
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Newspaper: The News
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Date Published: 2nd November 2025 (Sunday)
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Application Mode: Online
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Deadline: As per official advertisement
Conclusion:
The Pakistan Railways Jobs November 2025 announcement offers a great opportunity for female professionals to join one of Pakistan’s most established public sector organizations. These Customer Facilitation Manager positions will enhance passenger comfort, safety, and satisfaction while empowering women in the workforce.
Interested applicants are encouraged to apply online through the official Pakistan Railways website before the closing date. For daily updates on government and public sector jobs in Pakistan, visit Alam Job Center regularly.
🟢 SEO Excerpt (150 Words):
Pakistan Railways has announced 05 positions for Female Customer Facilitation Managers in Lahore, Punjab, through its November 2025 recruitment drive. The announcement, published in The News Newspaper on 2nd November 2025 (Sunday), invites educated and confident women to manage customer service desks, assist passengers, and improve overall travel experience at railway stations. Eligible candidates with a Bachelor’s Degree in Management, Communication, or Hospitality can apply online via www.pakrail.gov.pk. This initiative by Pakistan Railways aims to enhance customer service quality and empower women in public service roles. Visit Alam Job Center for the complete advertisement and online application details.
